Strata Management

Conquering Your Strata Management Mental Blocks

5 min
July 8, 2024

Conquering Your Strata Management Mental Blocks: A Practical Guide to Turning Overwhelm into Action

My first boss, Mr Bourke (he was always Mr. Bourke to me) called them 'your mental block files'. We all get them, no matter what your profession. The client you inherited from the colleagues that's 'been made available to industry'. The one with a 'faceless' client you've not met and with whom you have no personal connection. The one where you have just let things slide. These clients never get the best of you.

In strata, there's a slippery slope too. It might start when you don't get the minutes out when things are fresh in your mind. You neglect the list of things you were assigned to do post meeting. You're getting behind with your AGM's. You start to fear the chairpersons call. One morning you just can't face them. The call goes unreturned. It happens to the best of us. We're human. Life can get in the way of our own high expectations.

When 'the metal block' plan fleetingly comes to your attention, it's the worst feeling. Guilt. Remorse. Shame. Embarrassment. And the longer inaction prevails, the worse the feeling gets. You put the schemes back its box and get on with the next thing screaming for your attention. But you know it will get out of the box again. 

Mr Bourke was very senior and a pragmatist. He had seen this happen to the very best, the high achievers, the future partners, as much as he had the mediocre. His solution was methodical. Everything he did was methodical. First, you name the matter - your mental block. It helps depersonalise the situation. Next, you share the problem with a colleague. Encourage them to share there's with you. No judgement, no shame. You both feel better. Finally, you break things down and take a couple of early wins. Now you're making progress and start to own this plan, but in a good way. Seldom it's as bad as you had imagined. 

Try Mr Bourke's method and let me know if you sleep a bit better at night...

Also, let me know if I can be a fresh set of eyes in your strata management business to do some trouble shooting and give you some work templates and coaching. Strata management is tough. You don't need to go it alone. 

Michael Teys advises strata management businesses on improving profitability through professionalisation and streamlined operating systems.
He has more than 30 years’ experience as a strata lawyer and academic and has owned 11 strata management agencies throughout Australia. He has a Master of Philosophy (Built Environment) and Bachelor of Laws. He lectures and writes widely about strata management issues in Australia and internationally.