Strata apartment owners who are not on a committee, and even some who are, have no hope of understanding what the province of an owners corporation is and what is not. They just want the problem to go away.
If it’s shoddy workmanship by the developer on their internal finishes, you can understand why they would come to a thing called the owners corporation to discuss the problem. ‘We are all owners, aren’t we? We probably have the same issues. Let’s face this together’.
Compelling logic though this may be, the owners corporation can only deal with common property. That’s the law. That’s their focus and if the owners corporation gets involved in matters outside its focus, and creates an expectation that it will handle the problem and fails, as it inevitably must to deliver the solution, the troops will be very unhappy.