In life and compliance, you get further with praise than you do with punishment. Ironically, finding reasons to punish is easier than recognising occasions to lavish praise. It seems failure irritates more than compliance pleases. That’s a shame, and the success of your strata organisation’s compliance push will depend on changing this human condition.
Anyone can thank someone for a job well done, although most don’t, but it takes a first class leader to realise the power of thanking someone for making mistakes. Of course, you are not thanking them for the mistake, you are thanking them for telling you about it so that something might be done to correct the situation and, moreover to ensure it doesn’t happen again. This is compliance at its best.